easy return policy easy return p
easy return policy
Return & Refund Policy
At Doom Brew, we want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your item, we are here to assist you through a clear and transparent return process.
1. Return Window & Eligibility
Return Period: You have 30 days from the date you receive your item to request a return.
Condition: To be eligible for a return, your item must be unused, unworn, unwashed, in its original packaging, and with all tags attached. Proof of purchase (order confirmation email or receipt) is required.
2. How to Initiate a Return
- Contact our support team atΒ bradbarter@hotmail.com with your order number and reason for return.
- If approved, we will provide you with return authorization and instructions on where to ship your parcel.
- Items sent back to us without prior authorization will not be accepted.
3. Return Inspection & Refund Processing Timeline
Return Inspection Period: Once your returned item arrives at our facility, please allow 3 to 5 business days for our team to inspect the product and verify its condition.
Approval Notification: You will receive an email notification as soon as your return has been inspected and approved (or rejected).
Refund Processing Time: Once approved, your refund will be processed withinΒ 7 business days.
4. Method of Refund
Method: Refunds will be credited directly back to your original payment method (e.g., Credit Card, Debit Card, PayPal, or Shop Pay) used during checkout.
Refund Confirmation: You will receive a refund confirmation notice via email once the transaction has been submitted.
Note: Depending on your financial institution, it may take an additional 2 to 5 business days for the funds to post to your account balance after the refund is issued.
5. Return Shipping Fees & Restocking Charges
Defective, Damaged, or Wrong Items: If the return is due to an error on our part (damaged product, defective item, wrong item sent), Doom Brew will cover all return shipping costs by providing a prepaid return label via email.
Change of Mind / Customer Remorse: If you are returning an item due to change of mind or incorrect size choice, the customer is responsible for actual return shipping costs.
Restocking Fees: Doom Brew does NOT charge any restocking fees.
6. Contact Information
For any questions regarding returns or refunds, please reach out to us:
Email:bradbarter@hotmail.com
Phone:+1 (850) 566-7358
Address: 107 Broughton St, Madison, AL 35756, United States
Business Hours: Monday β Friday, 9:00 AM β 5:00 PM (EST)