Refund policy

Return & Refund Policy

At Doom Brew, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help with a simple and transparent return process.

1. Return Window & Eligibility

  • Return Period: You may request a return within 30 days of receiving your order.

  • Eligibility: To qualify for a return, the item must be unused, unworn, unwashed, in its original packaging, with all tags attached, and accompanied by proof of purchase (such as your order confirmation email or receipt).

2. How to Initiate a Return

  • Contact our support team at bradbarter@hotmail.com with your order number and reason for the return.

  • If your return is approved, we will provide return authorization along with instructions on where to send your package.

  • Returns sent without prior authorization will not be accepted.

3. Return Inspection & Refund Processing

Once we receive your returned item, our team will inspect it within 3–5 business days to verify its condition.

After the inspection, you will receive an email notifying you whether your return has been approved or rejected.

If approved:

  • Your refund will be processed promptly.

  • A credit will be issued to your original method of payment (such as Credit Card, Debit Card, PayPal, or Shop Pay) within 5–7 business days.

  • You will receive an email confirmation once the refund has been submitted.

Please note that, depending on your bank or payment provider, it may take an additional 2–5 business days for the funds to appear in your account.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately at bradbarter@hotmail.com.

After reviewing the issue, we will, at our discretion, either:

  • Send you a free replacement, or

  • Issue a full refund.

If the return is due to our error, we will provide a prepaid return shipping label at no cost to you.

5. Return Shipping Costs

  • Our Error (Defective, Damaged, or Wrong Item): Doom Brew covers all return shipping costs.

  • Change of Mind or Incorrect Size: Customers are responsible for the actual cost of return shipping.

6. Restocking Fees

Doom Brew does not charge any restocking fees on returned products.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card provider, as refunds may take time to appear.

  3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at bradbarter@hotmail.com.

8. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: bradbarter@hotmail.com

Phone: +1 (850) 566-7358

Address: 107 Broughton St, Madison, AL 35756, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)